About Us

Fatbeam, headquartered in Coeur d'Alene Idaho, is a business-to-business provider of fiber-based network solutions to enterprise, healthcare, government, and education customers. Fatbeam's network includes over 1,250 fiber route miles operating in eight western states.

At Fatbeam, we differentiate ourselves by offering dark or lit fiber-based solutions with speeds up to 400 Gbps. Combined with a growing product portfolio to address our customers' IT infrastructure needs, we bring a customer centric and service-oriented approach to doing business. With robust capital resources, we are ready and able to build the fiber-based infrastructure our customers need in the markets we serve. We believe in crafting solutions with customer input and then delivering the solutions that meet their needs now and in the future.

In short, we are driven, passionate, responsive and, most importantly, flexible.

Position Summary

The NOC Engineer will work at our network operations center. They must have the ability to diagnose and resolve network issues, maintain our network infrastructure, and collaborate with our network team to enhance our network's performance. To ensure success as a NOC Engineer, you should demonstrate a solid knowledge of network infrastructure and experience in a similar role. A top-notch NOC Engineer will be someone whose expertise results in a stable, fast, and secure network environment. NOC Engineers work out of our Bosie Idaho office and report to the NOC Manager. This positions shift will be the night shift and will work a 3/day,12-hour rotation (subject to change per coverage needs).

Position Responsibilities

• Monitoring and alerting of network when events happen
• Create tickets and work tickets in CRM for events
• Collaborating with the Network Engineering team on the development and maintenance of network infrastructure
• Providing technical end-user support, performing troubleshooting, and resolving network issues
• Running diagnostic tests on the communication between computers, routers, modems, and servers
• Installing, configuring, and updating networking accessories for end-users
• Training junior NOC staff and providing on-site field technicians with remote technical support
• Enhancing network security, as well as documenting network processes, repairs, and cabling layouts
• Keeping informed of advancements in network infrastructure and technologies
• Provide best in class customer service to end users

Experience/Minimum Requirements

• Certified Cisco, CompTIA, or Microsoft network professional preferred
• A minimum of two years' experience as a NOC technician, or similar
• Advanced knowledge of network technologies, connectivity, protocols, and security
• Superb analytical and problem-solving skills
• Great interpersonal, communication, and collaboration abilities
• Excellent organizational and time management skills
• Ability to work rotating schedule
  • This position will cover our night shift

Compensation and Benefits

• Fatbeam offers market competitive total compensation packages that consists of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.
• Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.

Additional information

Fatbeam requires a background check and the acceptance of a basic non-compete documents for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.

Fatbeam is an EEO employer.