NOC Technician (Night Shift)

NOC TECHNICIAN (Night Shift)

About Us

Fatbeam Fiber, headquartered in Coeur d’Alene, Idaho, is a leading provider advancing innovation and connecting communities with reliable, scalable, and flexible fiber-based internet solutions to carrier, commercial, government/education, healthcare and residential customers. Established in 2010, Fatbeam is one of the fastest growing fiber providers in the West with 150,000+ fiber miles across eight states and 150+ cities. Offering competitive pricing and stringent service level agreements, Fatbeam makes connectivity simple! In short, we are driven, passionate, responsive and, most importantly, flexible.

Position Summary

The NOC Technician will work at our network operations center. Monitoring and Customer support: First line of defense for incoming technical requests from customers. Responsible for monitoring network and system alerts and performing initial analysis to identify and categorize issues. Knowledge within Sonar to troubleshoot common issues – radio alignment – adding routers- network testing- scheduling field techs for jobs. Basic issue resolution to address technical questions based on outlined troubleshooting procedures. Provide clear resolutions to customers and exceptional customer service. Understanding how to troubleshoot simple issues without any assistance and when to escalate more complex problems to higher level teams. Quickly resolving incidents. NOC Technicians work out of our Bosie Idaho office and report to the NOC Manager.

Position Responsibilities

• Monitoring and alerting of network when events happen
• Create tickets and work tickets in CRM for events
• Collaborating with the Network Engineering team on the development and maintenance of network infrastructure
• Providing technical end-user support, performing troubleshooting, and resolving network issues
• Running diagnostic tests on the communication between computers, routers, modems, and servers
• Providing support to higher level teams with proper documentation and escalation paths.
• Providing on-site field technicians with remote technical support
• Keeping informed of advancements in network infrastructure and technologies
• Provide best in class customer service to end users

Experience/Minimum Requirements

• Certified Cisco, CompTIA, or Microsoft network professional preferred
• A minimum of two years' experience as a NOC technician, or similar
• Advanced knowledge of network technologies, connectivity, protocols, and security
• Superb analytical and problem-solving skills
• Great interpersonal, communication, and collaboration abilities
• Excellent organizational and time management skills
• Ability to work rotating schedule

Compensation and Benefits

• Fatbeam offers market competitive total compensation packages that consists of base pay, incentive compensation for many positions, equity based long term incentive compensation and a full array of robust benefits including health insurance, FSA/HSA accounts, 401K retirement plans, paid leave, and other benefits.
• Above all, we offer a rewarding and performance-oriented culture where our employees feel valued and are part of a great team.

Additional information

Fatbeam requires a background check and the acceptance of a basic non-compete documents for all employees. The background check takes 3-5 days. This offer would be pending upon the results of the background check. We will also need to confirm that your driving record will not prohibit us from adding you to our insurance policy for company vehicles. Lastly, to protect our intellectual property, confidential information, and client relationships, it is our policy to require that employees execute an Employee Conduct Agreement governing these matters. Your execution of this agreement is also a condition of this offer of employment. Your employment with Fatbeam is "at will", which means that you have the right to leave your employment with us at any time while Fatbeam also reserves the right to end the employment relationship at any time.

Fatbeam is an EEO employer.